Refund and Cancellation Policy

This page explains what happens when you cancel your Gradis subscription, when you can get a refund, and what to do if a payment fails. It is intentionally short. If anything here is unclear, write to founder@gradis.ai and we will work it out with you.

1. The free trial

New parents receive a 7-day free trial. No payment information is collected at signup. You will not be charged anything during the trial. If you do nothing at the end of the trial, access pauses and no money changes hands. We do not auto-enroll trial accounts into paid plans.

2. Pricing

Standard plan: ₹4,000 per month, covers one child. Premium plan: ₹8,000 per month, covers up to three children. Both include the 7-day free trial. Current pricing is also listed on the Gradis homepage at the time of subscription.

3. Cancelling a paid subscription

You can cancel any time from your parent dashboard, or by writing to founder@gradis.ai. Cancellation is effective at the end of the current billing cycle: you keep access until the date your next payment would have been charged, and we do not bill you again after that.

4. What is non-refundable and non-cancellable

Gradis is a digital subscription service. The following items are non-refundable and non-cancellable:

• Days already used in a paid month. Once a monthly charge is taken and the child has had access during that cycle, we do not pro-rate or refund the unused portion if you cancel mid-cycle. See “Refund rules” below for the one exception.
• Returns of digital content. Gradis does not ship physical goods; there is no return process. All deliverables — AI chat sessions, reports, artifacts, daily Spark prompts, curated Reads — are consumed in-app.
• The ₹1 bank verification debit (see Section 6). This is your bank's charge, not a Gradis charge; we do not handle it, your bank reverses it automatically.
• Free-trial period. No money changes hands during the 7-day free trial, so there is nothing to refund. You can stop at any time during the trial with no charge.

Cancellation of future billing is always available — see “ Cancelling a paid subscription” above.

5. Refund rules

• Mid-cycle cancellation: we do not pro-rate or refund the remainder of a paid month. You keep access until the end of the cycle.
• 48-hour first-charge exception: if you subscribe and decide within 48 hours of your first paid charge (not the ₹1 bank-verification charge described below, but the first full monthly charge) that Gradis is not for your family, write to us and we will refund that first charge in full. After 48 hours, the standard rule applies and no refund is given for the current cycle.
• Annual or multi-month plans: not offered at this time. If we introduce them later, the refund rules will be stated clearly at the point of purchase.

6. The ₹1 bank verification charge

When you set up UPI Autopay through our payment gateway, your bank may charge a ₹1 verification debit to confirm the mandate. This is not a Gradis charge. It is automatically reversed by your bank, usually within a few business days. You can see it on your UPI app statement.

7. Failed payments

If a monthly auto-debit fails (insufficient balance, bank rejection, UPI mandate expired), our payment gateway will retry the charge over the next few days. While retries are in progress, you will see a warning on your parent dashboard and we will email and WhatsApp you to fix the payment method.

• If the retry succeeds, access continues without interruption.
• If retries fail for 7 days, access is paused until you update the payment method or set up a new subscription.
• For 14 days after access is paused, your child can still see what they previously built on Gradis (read-only). After that, the subscription is closed and access ends.

8. How to request a refund

Email founder@gradis.ai from the email address on your Gradis account. Include the date of the charge you want refunded and the reason. Approved refunds are processed within 5 to 7 working days via the original payment method through our payment gateway (PhonePe Payment Gateway).

9. Disputes

If you believe a charge is wrong, write to us first at founder@gradis.ai. We prefer to resolve billing issues with you directly. If we can't resolve it, your bank's dispute process remains available to you.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated by email and posted here with a new effective date. Changes will not be retroactive: refund rules in effect at the time of your charge are the rules that apply to that charge.